frequently asked questions
booking & payment
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1) Click ‘book now’ in the navigation to explore our adventure camps.
2) Choose a payment option – pay in full or secure your spot with a deposit and pay later.
3) Click ‘add to cart’ and enter your child’s information
4) Click ‘add to cart’ again at the bottom of the form to confirm the booking
5) Go to the cart (click the cart icon)
6) Click ‘checkout’ to fill in parent details
7) Complete your purchase – your adventure is booked!
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1) Click ‘Book Now’ to explore our camps.
2) Choose a payment option – pay in full or with a deposit.
3) Click ‘Add to Cart’ and enter your first child’s details.
4) Click ‘Add to Cart’ again to confirm.
5) Repeat for each additional child.
6) Go to the cart (click the cart icon).
7) Click ‘Checkout’, enter parent details, and complete your purchase.
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Our camps are all-inclusive, covering all activities, accommodation, and meals—including snacks. There are no hidden costs
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Yes, you can pay over 3 monthly instalments with us. You also have the option of paying through Klarna and Clearpay, offering an alternative way of paying through instalments.
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We accept all major credit and debit cards, including Visa, Mastercard, American Express, JCB, Union Pay, Cartes Bancaires, and Diners Club International. You can also pay with Apple Pay, Link, Klarna, and Clearpay.
If you’d like to pay in instalments, you have two options: choose Klarna or Clearpay at checkout for external payment plans, or secure your spot with a deposit and pay the remaining balance directly through us.
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You can choose from the following payment options:
Pay in full at checkout.
Pay a £50 deposit and spread the balance over 3 monthly instalments, starting one month after your deposit (we’ll send a Stripe payment link).
Set up a custom payment plan—contact us to discuss flexible options.
Pay in instalments with Klarna or Clearpay directly at checkout.
accommodation
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Children and teens stay in lodges or cabins, with rooms featuring bunk beds or single beds, accommodating anywhere between 4-10 people per room. Rooms are comfortable, secure, and designed for a great camp experience!
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Due to our camp locations (forests, nature reserves, etc.), WiFi is not accessible. However, we see this as a great opportunity for children to unplug, immerse themselves in adventure, and connect with friends—all while being in the safe hands of our experienced leaders.
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Yes, boys and girls are accommodated in separate rooms.
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If requested, it is very likely your child will be with their friends. We do our best to accommodate requests, but it depends on the room setup and availability.
food
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Our staff are always on hand to monitor and assist if a child feels unwell. We provide basic first aid and ensure they are comfortable while assessing the situation. If further medical attention is needed, we have access to local healthcare professionals and will act accordingly.
Parents will be informed promptly of any health concerns, and we will work with you to determine the best course of action, whether that’s rest, medical treatment, or, in rare cases, early collection. Your child’s well-being is our top priority.
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Yes. Our team includes qualified first aiders, and all staff receive comprehensive training in emergency procedures, risk management, and child safety. We have detailed protocols in place for a range of situations, from minor injuries to medical emergencies, ensuring a swift and effective response.
In case of an emergency, staff will provide immediate care and contact parents as needed. Safety is always our top priority.
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Our staff provide 24/7 supervision, ensuring students are safe, supported, and always have someone to turn to. All activities are led by experienced instructors, and safety briefings are given before each session.
We also have a Designated Safeguarding Lead (DSL) overseeing all safeguarding measures, ensuring the highest standards of care and protection for every child.
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We provide delicious, balanced meals like BBQs, pasta, sandwiches, salads, fish and chips, and pizzas. Snacks include fresh fruit, smoothies, yoghurts and savoury bites to keep energy levels up.
We cater to dietary needs and allergies—please let us know through our booking form.
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Yes! We cater to all dietary requirements and allergies to ensure every child enjoys safe and nutritious meals. Please let us know any specific needs when booking, and our team will make the necessary arrangements.
general safety
transportation
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On the first day, we stay on-site to allow families flexibility with drop-off times. We’ve built in extra time to accommodate early and late arrivals, as the first day focuses on settling in, icebreakers, and team-building activities. If you’re running very late, please let us know so we can plan accordingly.
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If you require transportation to and from camp, we offer a shuttle bus service from key pick-up points to make travel easier. Please contact us for more details on locations and availability.
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Most students are dropped off at our accommodation in the New Forest, where our camps are based or begin. You'll receive exact drop-off details in your confirmation email. Upon arrival, a leader will meet you and guide you to your lodge or cabin, where you can settle in and say goodbye to your family.
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Yes, all transport during camp is included. However, if you require our shuttle bus service to or from camp due to transport limitations, there will be a small additional fee. Please contact us for more details.
policies
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We understand that plans can change, so here’s our cancellation policy:
Within 14 days of booking: Full refund
Up to 50 days before camp: Deposit retained.
49 to 30 days before camp: 30% of total price refunded.
29 to 15 days before camp: 50% of total price refunded.
Less than 14 days before camp: No refund.
For full details, please contact us directly.